Mytaxio FAQ

What is Mytaxio?

Mytaxio is an innovative taxi app solution designed to improve the taxi industry. Using the latest technology, Mytaxio enables drivers and passengers to reduce costs, helping drivers boost their business and providing passengers with a positive travel experience.

Who is Mytaxio for?

Mytaxio has been created for both council-registered drivers and for passengers. We’ve created two distinct versions of our app, developing a feature-rich app for drivers and a streamlined online taxi booking app for passengers which is simple and easy to use.

How is Mytaxio different to Uber?

Unlike Uber and other taxi cab apps which use costly cloud-based platforms, Mytaxio is powered by a more cost effective distributed cloud-based solution called Shareo. This allows us to offer a similar experience while lowering the associated costs for our users.

Is Mytaxio just a booking app?

No. Mytaxio is more than just an online taxi booking app. As well as being used by passengers and drivers of private hire vehicles, the Mytaxio Smart Fare calculator can also be used by Hackney drivers, enabling them to share up-to-date fare details in real time.

What is the Mytaxio Community?

The Mytaxio online community is the central hub of the Mytaxio network. When registering to be a part of the community, both drivers and passengers can sign up for the Mytaxio loyalty programme, offering a 2% future discount on fares and travel rates.

Why should I run my taxi business through Mytaxio?

With Mytaxio, weekly operator rental fees are replaced with ‘Taxi Top Up’, ensuring you only pay commission on the fares you take. As one of the best apps for taxi drivers, we work to market your services to customers, enabling you to build your customer base. We also provide technology support with all things App related, ensuring your only left to concentrate on taking care of customers.

Why should I book a journey through Mytaxio?

Mytaxio is one of the top taxi apps for passengers, providing a quick, secure, and convenient way to travel locally. Our revolutionary, cost efficient system allows us to offer our passengers highly competitive rates, and order taxis directly from your phone.

I’m a driver… how do I join Mytaxio?

Simply sign up! One of our local agents will be in touch to verify your documents and assist you in registering for a Mytaxio account. Once registered, all you need to do is add Taxi Top Up to your account and you’ll have access to bookings through the app.

How are drivers paid?

After the completion of every fare, the driver receives payment in full: no waiting! As a Mytaxio driver, you’ll have complete control over your income. Best of all, Mytaxio fees are deducted automatically from your account, so it’s easy to keep track of earnings.

I’m a customer… how do I join Mytaxio?

All you need to do is download our online taxi booking app and you’ll have instant access to the Mytaxio booking feature. Love our service? Your driver can sign you up to the Mytaxio online community, giving you exclusive access to savings and travel deals.

How can I book a journey?

Once you’ve installed the Mytaxio taxi cab app, simply follow the instructions for booking a taxi. Enter your current location and your destination address, and we’ll find a driver who’s available. You’ll be able to see exactly when your driver reaches you.

Can I cancel a journey?

At Mytaxio, we believe in complete transparency. When booking a taxi with us, we’ll provide you with an estimated arrival time of your driver and an accurate fare range. If you’re not happy, you’ll have the option to cancel before the booking is finalised.

How do I pay for a journey?

For complete convenience, passengers can pay for their journey through one of two methods. You can choose to pay your driver using cash, or you can pay or card.

Is Mytaxio safe?

We’ve made safety and security a primary consideration for all Mytaxio users. Our system allows for both drivers and passengers to leave and share valuable feedback, providing peace of mind and minimising the risk of negative travel experiences.

Where do Mytaxio drivers operate?

Mytaxio currently operates throughout the Cumbria region, including Carlisle, Penrith, Keswick, Dalston, and Bowness on Windermere, for easy access around the Lake District and beyond. The App itself will work across the 360 Boroughs in the UK, but we are currently limited by cars offered at the moment. Hopefully this will change in the near future.

How much does Mytaxio cost?

The Mytaxio taxi app solution is completely free to download for both drivers and passengers! There are no hidden charges when using our app: passengers pay an agreed fare for travel, and drivers pay just 14% commission on all Mytaxio fares.

Where can I download Mytaxio?

Both the Mytaxio driver app and the Mytaxio online taxi booking app  can be downloaded for free in just minutes from the online Google Play store.

The Apple Customer version also available at App Store . The app is compatible with all connected Android devices, including smartphones and tablets.