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Browse our FAQs for the answer to our most commonly asked questions or contact us via email or Twitter.


When a taxi is hailed via the customer’s app, all fares will be subjected to 14% commission. This 14% will be deducted from the prepaid taxi top up credit that the driver purchases from the agent. All cash fares will be for the drivers to keep.

Card or virtual transactions will be paid via bank transfer twice per week direct to the drivers account.

  • Each Mytaxio driver will have virtual credit inside their driver app wallet. The credit can be purchased via the drivers app

  • Before the customer requests a taxi via the customer’s app, they will be given an estimated cost for their journey, based on the location and borough their GPS signal is registered to. Once the customer accepts the fare, the details of the trip will be shown on the smart meter of the driver’s phone.

  • All rides can be paid in cash, card or with Mytaxio stored credit.

  • Once the ride is complete,for the customer pays the displayed fare.

  • The value of the monies collected from the fare are deducted from the driver’s app wallet minus the 14% transaction fee.

  • The driver will keep the cash!

  • Once thev driver’s app credit runs out, the driver will cease to get customer requests until more credit is added to his / her wallet.

With Mytaxio, weekly operator rental fees are replaced with ‘Taxi Top Up’, ensuring you only pay commission on the fares you take. As one of the best apps for taxi drivers, we work to market your services to customers, enabling you to build your customer base.

Yes! We encourage passengers to provide feedback after their journey. This helps to promote and reward high performing drivers who have the community’s best interest at heart.

Should a passenger have a negative experience, they are also encouraged to send an email to us.

  • User-friendly app interface

  • Trip summary

  • Fare estimate

  • GPS tracking

  • Secure payment gateway

  • Social sharing

  • Rate your driver

You can either pay for taxis by cash or by using Mytaxi taxi top up credit.

Prior to taking a trip with Mytaxio, simply input your destination for an estimate of how much the journey will cost you.

If you select to pay by card or PayPal, simply add the credit to your account in accordance with your estimated fare.

Upon completion of your journey, the driver’s SMART meter will display your fare price.Simply provide the driver with your four digit secure number, press‘accept’ and the funds will be released to the driver immediately.


At Mytaxio, we believe in complete transparency. When booking a taxi with us, we’ll provide you with the estimated arrival time of your driver and an accurate fare range. If you’re not happy, you’ll have the option to cancel before the booking is finalised.

Unlike Uber and other taxi cab apps which use costly cloud-based platforms, Mytaxio is powered by a more cost effective distributed cloud-based solution called SHAREO. This allows us to offer a similar experience while lowering the associated costs for our users.

All passengers who choose to use the taxi top up method of paymentmust provide the mobile telephone number linked with their account to the driver upon completion of their trip.

The driver will be able to see how much credit the customer has.

The payment will either be paid in full using the available credit or paid for in cash. Quick and easy!!

You will be asked to connect your PayPal or Google Pay before you request a taxi. The app will walk you through the process.


Save the account number or mobile phone number of the customer or driver as appropriate and contact

All drivers have to have credit within their wallets to receive customer requests.

Credit can be added to the driver’s secure wallet by purchasing credit or by using qualifying credit that is accumulated from recommending people to join the service via the Mytaxio loyalty program.

Please email with your name and the email you used to register. We regret we are unable to refund any money remaining inside your secure wallet.

When you have requested a taxi and it shows that your taxi is on the way, select ‘view map’ to track the taxi to your location.

The Mytaxio online community is the central hub of the Mytaxio network. When registering to be a part of the community, both drivers and passengers can sign up for the Mytaxio loyalty programme, which offers a 2% discount on future fares and travel rates.

If your friends and family don’t have our app,press the ‘Tell a Friend’ button from within the app and a pre populated message will appear along with your discount voucher code. Your friend or family member can redeem that voucher when they register with us.

If your family and friends go on to enjoy their ‘paid for’ discounted taxi rides, you will earn 2% commission on subsequent journeys.

Your commission will be deposited directly into your wallet, while you sit back and watch your account grow!

We are not an operator in the traditional sense as we don’t charge the driver an unfair fixed fee.. We charge you reasonably, based on every completed taxi ride on a commission basis. This fee is currently 14% of the completed fare. . It’s in our interest to get you as much business as we can without unfairly over charging you if you have a quiet.

Mytaxio is one of the top taxi apps for passengers, providing a quick, secure and convenient way to travel locally. Our revolutionary, cost efficient system allows us to offer our passengers highly competitive rates. You can order taxis directly from your phone, wherever you are and wherever you want to go.

Mytaxio is an innovative taxi app solution designed to improve the taxi industry. Using the latest technology, Mytaxio enables drivers and passengers to reduce costs, helps drivers to boost their business and provides passengers with a positive travel experience.

All drivers within our taxi network are registered, licensed council taxi drivers. This meansthey have to pass strict council approved checks to become a driver in the first place.

In short you cant!

However the chances are far less because the people who use your taxi via our platform will all have to registered through our customer app, meaning that their behaviour will hopefully be at a higher standard. Both Customers and drivers actions will be monitored and both have the ability of raising a support ticket via their respective apps and we will do everything we can try and resolve disputes fairly.

We may monitor the behaviour of passenger and driver activitity within the Mytaxio app in real-time and offline.If we feel that both parties are acting suspiciously, we may intervene. Your personal data will be kept and used according to the privacy policy.

We would like everyone to feel safe in our app, so if you spot someone acting suspiciously, please report it to our

If you have a situation that can’t be resolved amicably, we have a dispute button within the taxi and customer apps . You will be requested to forward this dispute to

It is FREE to join Mytaxio. All you need is a functioning Android phone with an internet connection.You can be up and running in less than 15 minutes after completing a simple registration form.

  • Booking alerts

  • Real time notifications based on who is the closest

  • Location tracker

  • Upcoming ride details

  • Driver loyalty program

  • Street pick up smart meter with rates

  • Wallet payment

  • Daily account reports

  • Customer recruitment

  • Smarter route management saving fuel/running costs.

Mytaxio has been created for both council-registered drivers and for passengers. We’ve created two distinct versions of our app, developing a feature-rich app for drivers and a streamlined online taxi booking app for passengers which is simple and easy to use.


  • Voice recognition and 5 click hailing,

  • Know who your driveris before getting into the car.

  • See feedback from other customers and rate your driver after your trip.

  • All taxi drivers are locally registered Hackney and private hire drivers.

  • You caan hail a taxi from a bigger pool of taxi drivers locally.

  • So you get to your destination quicker.

  • Patent pending technology IOT (Internet Of Things) solution that operates on the principle of a distributed cloud base technology. This uses the power of the customer’s smartphone to perform all tasks rather than depending onthe cloud.

  • Running costs are significantly less, so we can be very competitive.

  • Our platform has been developed in house by our own team. We have set out to be independent of the high costs aassociated with cloud mapping services by using a more affordable, efficient alternative.

Mytaxio is currently a free service for passengers. Depending on your payment type, you will be charged the standard Google Pay or PayPal charges (please review their website for fees) when purchasing Mytaxio credit.

Of course you will also pay for your taxi ride.

Vibe is currently free for buyers.

  • Most drivers with their own car are self employed and are mostly forced to work through an operator at high weekly rental costs due to the absence of a viable alternative.

  • The biggest overheads associated with running a taxi are fuel and operator costs. We help drivers to make savings in these areas.

  • Mytaxio helps drivers to build their loyal customer base

  • We offer a free smart taxi meter connected to real-time maps with pre-loaded fares included at no extra cost.

  • Limit wasted transit time with no on board fare.

Once you’ve installed the Mytaxio taxi cab app, simply follow the instructions for booking a taxi. Enter your current location and your destination address, and we’ll find a driver who’s available. You’ll be able to see exactly when your driver reaches you.

  • Know ahead of time what your taxi journey will cost any time of the day or night

  • We are creating more supply for your demand for a taxi.

  • Taxi request distribution is far more efficient.

  • The smarttechnology that we use ensures that our platform contacts the closest taxi to your GPS signal,ensuring a faster response and shorter waiting times.

  • All taxi journeys are at least 10% cheaper than normal fees from an established operator.

Both the Mytaxio driver app and the Mytaxio online taxi booking app can be downloaded for free in just a few minutes from the Google Play store. The app is compatible with all connected Android devices, including smartphones and tablets.

Simply download the Mytaxio app from Google Play:, sign up online, upload the required documents and activate your account. 

We want our app to be a safe and fun place for everyone. If we find that a user infringes our terms and conditions, we may need to suspend their account. If you feel that your account has been suspended by mistake, please email

Common reasons why we may suspend an account include:

Fraudulent activity
Abuse of a customer or taxi driver.

Repeated delays of collecting customers from their location
Harassment or abuse of another Mytaxio user.

Simply sign up! One of our local agents will be in touch to verify your documents and assist you in registering for a Mytaxio account. Once registered, all you need to do is add Taxi Top Up to your account and you’ll have access to bookings through the app.

Mytaxio currently operates throughout the Cumbria region, including in Carlisle, Penrith, Keswick, Dalston and Bowness on Windermere for easy access around the Lake District and beyond. We hope to expand our services to other regions in the near future.

If you’re a driver looking to expand your business, please contact us. We are keen to explore all opportunities!

  • Saves customers money,

  • Eliminates the need for multiple taxi booking apps to be downloaded to your phone.

  • Don’t need to speak to an operator.

  • Allows live tracking where your taxi is and who is the driver.

  • Feel more secure.

  • We have the Hackney taxi fare prices for all of the 317 district Boroughs in the UK programmed to work through the app based on customer GPS location, so you know what you should pay.

Yes! All taxis within the community will take cash as payment.

Alternatively if you contact your local Mytaxio Agent they will be able to arrange Taxi top up credit to be added to your account in exchange for cash.

You will then be able to use the taxi top up credit to quickly pay for your taxi, instead of fishing around in your pocket for the correct change!

All you need to do is download our online taxi booking app and you’ll have instant access to the Mytaxio booking feature. Love our service? Your driver can sign you up to the Mytaxio online community, giving you exclusive access to savings and travel deals.

The Uber affect –There has been an explosion of demand after Uber acted as trailblazer, re-educating customers and creatinga new way of booking a taxi via an app rather than speaking to an operator directly. This is a proven business model that customers want to use worldwide.

Uber has gained massive traction and loyalty both locally and internationally..

Apparent questionable business practices, deployed by Uber and other taxi hailing services have resulted in many local, traditional businesses shutting down. This shook the industry to the core. The latest news suggests that the upcoming IPO for Uber could reach 100Billion USD, such is its success.

Local operators have responded by introducing online booking apps that they are using to work alongside traditional ways of booking a taxi in a bid to meet this demand of hailing a taxi which they hope will save them money.

The problem for the driver however, is this still does not affect one of their largest weekly over heads which is around £150 -250 on average per week in operator fees. This amounts to around 25- 30% of takings for the week and in some weeks, could lead to drivers working 12 -14 hours per day to make their money up in rural areas.

The Mytaxio taxi app solution is completely free to download for both drivers and passengers. There are no hidden charges.Passengers pay an agreed fare for travel and drivers pay just 14% commission on all Mytaxio fares.

There is NO booking fee to use our service!

Mytaxio is not an operator nor do we profess to be one. We are a platform which connects council registered drivers to paying customers as cheaply and safely as possible..

Customers provide driver feedback which builds credibility for drivers within the network and weeds out the poor performing drivers who are not servicing the community well. This will also promote drivers who provide an excellent service as they will be more visible and rewarded within the community.

Customers are motivated to promote the community as they receive not only an upfront discount on their taxi fare, they will also benefit from a discount in the form of free credit for recommending their friends and family who then go onto become paying customers.

Drivers are encouraged to introduce more drivers to the community as they will get discount from their future Mytaxio fees (used to access the service), so this means there will be more taxis available to meet demand.


Please contact us via the website, on our WhatsApp channel or send us an email: You can also call us Monday -Friday, 9am – 5pm to speak to one of our friendly team.

Our customer care team are on hand – Monday to Friday 9am to 5pm.